Shipping Policy
Fast and reliable delivery across India
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Shipping Areas
We currently ship to all states and union territories across India. Our shipping network covers both urban and rural areas through our trusted logistics partners.
Coverage Areas
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural areas (where logistics support is available)
- Remote locations (with additional delivery time)
2. Shipping Methods & Timeframes
Standard Delivery
Timeframe: 5-7 business days
Cost: Free on orders above ₹999
Below ₹999: ₹99 shipping fee
Tracking: SMS and email updates
Express Delivery
Timeframe: 2-3 business days
Cost: ₹199 (all orders)
Available: Major cities only
Tracking: Real-time updates
Same Day Delivery
Timeframe: Within 24 hours
Cost: ₹299 (select areas)
Available: Delhi, Mumbai, Bangalore
Order by: 2 PM for same day delivery
International Shipping
Timeframe: 10-15 business days
Cost: Calculated at checkout
Available: Select countries
Note: Customs duties may apply
3. Processing Time
Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons, holidays, or for custom/made-to-order items.
4. Shipping Costs
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹999 | ₹99 | ₹199 |
| ₹999 - ₹2,499 | Free | ₹199 |
| Above ₹2,500 | Free | ₹99 |
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your package using:
- Our website's order tracking page
- Your customer account dashboard
- Direct links sent via email and SMS
- Customer service support at +91 8638321218
6. Delivery Information
Delivery Attempts
Our delivery partners will make up to 3 delivery attempts. If delivery fails after 3 attempts, the package will be returned to us, and you may be charged return shipping fees.
Delivery Requirements
- Someone must be available to receive the package
- Valid ID may be required for high-value items
- Signature required for orders above ₹5,000
- Apartment/office deliveries require proper address details
7. Special Circumstances
Peak Season Delays
During festivals, holidays, and sales events, delivery times may be extended by 2-3 additional days due to high order volumes.
Weather & Natural Disasters
Extreme weather conditions, natural disasters, or other force majeure events may cause shipping delays beyond our control.
8. Damaged or Lost Packages
If your package arrives damaged or goes missing during transit:
- Contact us immediately at +91 8638321218
- Provide your order number and tracking information
- For damaged items, provide photos of the package and contents
- We'll investigate with our logistics partner and provide a resolution
9. Contact Us
For any shipping-related questions or concerns:
PetroShopIndia
Narengi, Guwahati, Assam, India
Phone: +91 8638321218
Email: shipping@petroshopindia.com
Support Hours: Monday-Saturday, 9 AM - 7 PM