Privacy Policy

How we collect, use, and protect your personal information

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

  • Name, email address, phone number, and mailing address
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Communication preferences and customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

  • IP address, browser type, and operating system
  • Pages viewed, time spent on pages, and click patterns
  • Referral sources and search terms used to find our website
  • Device identifiers and mobile network information

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders and transactions
  • Providing customer service and technical support
  • Sending you order confirmations, shipping notifications, and account updates
  • Personalizing your shopping experience and product recommendations
  • Improving our website, products, and services
  • Preventing fraud and ensuring security
  • Complying with legal obligations and regulations
  • Marketing communications (with your consent where required)

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

  • Service Providers: With third-party companies that help us operate our business
  • Payment Processors: To process payments and prevent fraud
  • Shipping Partners: To deliver your orders
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and employee training on data protection.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained until you request deletion or close your account.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PetroShopIndia

Narengi, Guwahati, Assam, India

Phone: +91 8638321218

Email: privacy@petroshopindia.com